Frequently Asked Questions

FAQs

Can I sell alcohol after completing this course?

This course certifies that you know how to sell and/or deliver alcohol safely and legally if you work for a business that has a license to sell or deliver alcohol. However, it does not provide you with a personal license to sell alcohol independently.

How long is the course?

The instructional part of the course takes about 90 minutes to complete. There is also a final exam for which you will have 60 minutes to complete.

What do I need to do to complete the course?

To complete the course, you must review all six online modules. After completing these modules, you will unlock access to the final exam. Mandatory activities are clearly identified in the course materials.

What is a "proctored" exam?

A proctored exam is supervised to ensure security and fairness. We use remote electronic proctoring, which involves using a webcam or smartphone to record you during the entire exam. All exam recordings, whether you pass or fail, are reviewed by our staff to ensure compliance with our Learner Code of Conduct.

What is the Oliver Learner Code of Conduct?

When you enroll in any Oliver online course, you agree to follow our Learner Code of Conduct. This code outlines the rules for completing coursework and exams. The full Code of Conduct can be found in the footer of every webpage in this program and on our website.

What happens if I break any of the Code of Conduct rules?

If you violate the rules, you could have your exam attempt disqualified, be required to retake the exam, or even be permanently banned from the program—without a refund—depending on the severity of the violation.

Is there a time limit to complete the course?

Yes, you must complete the course within 60 days of enrollment. If you do not complete the course within this time frame, you will need to re-enroll and pay the course fee again.

Can I take the course and exam on a mobile device?

Yes, you can complete both the course and the exam on most common mobile devices.

How long is the final exam?

You will have 60 minutes to complete the exam. You can submit your answers at any time after completing all the questions. If you reach the 60-minute limit, the system will automatically submit the answers you have completed.

How many questions are on the final exam?

The final exam consists of 20 multiple-choice questions. Each exam is generated from a larger pool of questions, so you will receive different questions on each attempt. It's important to focus on understanding the course content rather than trying to memorize specific exam questions.

How many attempts will I have for the final exam?

You will have two (2) attempts to pass the final exam. We recommend thoroughly studying the course materials and completing all the activities in each module. Avoid using your first attempt to preview the questions, as they will be different each time.If you do not pass on your second attempt, you will need to re-enroll and pay an additional fee.

Do you make accommodations for learners with special needs?

Yes. Oliver offers accommodations for students with professionally identified learning challenges. We request advance notice of these needs, which can be provided by contacting customer service at 1-800-238-0377 or support@safeselling.com.

What equipment or software do I require for the final exam?

System Requirements

Windows 10 Version 1803 or higher
Windows 11
Mac OS:
- Big Sur (11.7.10), Safari 16.6.1
- Monterey (12.7.3), Safari 17.3.0
- Ventura (13.6.4), Safari 17.3.0
- Sonoma (14.3.1), Safari 17.3.0
- Sequoia (15.0.0, 15.1.0, 15.1.1), Safari 18.0.0
Please make sure that your Firewall is disabled and VPN is turned off prior to accessing the exam. This will help ensure your exam will be able to launch successfully.

Processors

Intel/AMD/ARM

Additional Requirements

Google Chrome Browser with pop-ups and JavaScript enabled

What happens if my exam session is interrupted for non-technical reasons?

If your exam is interrupted for non-technical reasons, such as someone entering the room, your attempt may be disqualified, and you might need to retake the exam. To prevent this, choose a quiet location where you won’t be disturbed during your exam.

Is there support available if I have technical issues during the course or exam?

Yes, technical support is available. If you encounter any issues, you can contact our support team through the contact information provided on our website.

What happens if my exam session is interrupted for technical reasons?

You can reduce the risk of technical issues by ensuring your laptop or smartphone is fully charged or plugged in. Also, ensure your system meets the technical requirements listed in the System Requirements section. You can run a test of your system before starting the exam. If your connection is lost during the exam, log back in and restart the exam as soon as possible. Please note, the countdown timer will continue running, even if you are logged out.

What type of identification must I provide?

To access the final exam online, you must present a valid Canadian government-issued or provincial ID card, or a Canadian passport. This ID will be compared with the exam video to verify your identity.

What is a course completion certificate?

Once you pass the final exam, you can immediately download or print your course completion certificate. However, please note that the certificate may be revoked if there are any violations of the Learner Code of Conduct. The certificate is valid for five years from the date of completion, and regulatory enforcement officers may check its validity at any time through our online portal. You must present this certificate to your employer or AGCO enforcement staff upon request. You can also return to the website to reprint your certificate anytime within the five-year period.

Can I get a refund if I am unable to complete the course?

This course is non-refundable and non-transferable.